Refund policy

At Booyapack, we want you to be completely satisfied with your purchase. If you are not happy with your backpack, we’re here to help.

1. Return Eligibility

You may return your item if:

  • The request is made within [Insert Days, e.g., 30 days] of delivery
  • The item is unused, unworn, and in original condition
  • The item is returned with original packaging and tags

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (unless defective)
  • Items purchased on clearance or final sale
  • Gift cards (if applicable)

3. How to Initiate a Return

To start a return:

  1. Email us at [Insert Email Address]
  2. Provide your order number and reason for return
  3. We will send you return instructions

Please do not send items back without contacting us first.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • We are not responsible for lost return packages

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed to your original payment method
  • Refunds typically take 5–10 business days to appear

6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

If you need an exchange, contact us at [Insert Email Address].

7. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We will resolve it as quickly as possible